Tracking
The public tracking page allows anyone, including your customers, to look up the status of a shipment using a tracking number, without needing to log in.
Tracking Page
Visit the tracking page with a tracking number in the URL (e.g., /tracking/1Z999AA10123456784). The page displays:
- Tracking number with a link to our tracking page
- Tracking timeline, a chronological list of shipment events, each showing:
- Event status
- Location (if available)
- Date and time (if available)
If no tracking information is available yet, a message will indicate that.
Supported Carriers
| Carrier | Example Patterns |
|---|---|
| UPS | Starts with 1Z followed by 16 characters |
| FedEx | 12, 15, or 20–22 digit numbers |
| USPS | 20–22 digit numbers starting with 92–94 |
For other carriers, the tracking number is displayed without an external link.
Sharing with Customers
You can share the tracking URL directly with customers. The URL format is:
https://app.shopp-oms.com/tracking/{trackingNumber}No account or login is required to view the tracking page.
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